About Us !
This Photo is of my Dad, Brian Lister when he worked for the RSPCA !
Hello, my name is Dawn and I am the founder of Helping Hands Pet Services which has now evolved into HELPING HANDS MOBILE CATTERY SERVICE. In early 2006 I was looking for a personal, friendly service who would love our family pets as we do. I needed some help with caring for our 3 cats when we went on holidays and a flexible reliable service to pop in and take Spencer our dog for a walk or loo break when I was unable to get home. I couldn't find a service offering all this, so after a lot of research, hard work and the support off my husband and Adult Daughter, by spring 2007 I had created one and we were ready to launch.....HELPING HANDS !
I have always had pets in my life. I enjoyed growing up in the countryside where my parents owned a cattery. My Father was also an R.S.P.C.A Inspector, and he taught me how to care for all types of animals. We owned dogs, cats, hens, geese, pigs and even a donkey. The pet service I have created with HELPING HANDS is special because I know how precious our pets are to us. All of our clients pets are cared for with love and devotion. Helping Hands work is truly rewarding, especially when a very timid cat has trusted our help and sits purring happily keeping us company whilst we clean the litter tray.
In January 2008 Due to the high popularity and growth of our services, Helping Hands were soon able to start creating employment for people living in Gateshead and Newcastle to work alongside us. Then in 2012 because the business was now a very large Dog and Cat Care Service the Natural progression for Helping Hands was to split into two and for our Daughter Emma and husband Stephen to take over the ownership and running of the Dog walking and Puppy checking side of the business. Emma has worked with us since we started in 2007 whilst also working full time for Northumbria Police, Stephen's work background has also been with the Police, he was part of the Neighbourhood policing team. Both made the decision to leave the force and embraced the opportunity to own Helping Hands Dog Services and they have with great success.
I now run our very busy MOBILE CATTERY SERVICE with the help of my wonderful staff who are affectionately known as "The Cat Ladies" Our Clients can leave their pets happy and content holidaying in their own home when they are away, instead of having to use boarding facilities or ask family and friends to pop in. We also keep an eye on your property for you, from picking up your post, watering your plants, feeding your gold fish to making sure everything is safe and secure.
Our long term clients will remember that we did use to cover a much larger area with the Mobile Cattery Service, including Newcastle, Hebburn, Washington and Chester-le-street but i made the decision in January 2014 to condense the service down to just Gateshead area's, it was a risk and we had to say goodbye to lots of clients, but i knew it was the right thing to do, as its very tiring driving long distance between visits and we had to reflect this travel time in our fee's, i didn't want to make our service expensive. We now have the right balance at HH, the Cat ladies have only a very short distance to travel between visits to our furry friends ( often we are going from street to street or walking door to door ) and all our energy can focus on the pets happy visits instead of traffic.
We have a great team of Cat Ladies, if one member has a problem getting to your pet we have another member in place who can step in straight away. I feel this is a much more safer and reliable way to provide a Home visiting Pet Care service like Helping Hands because unexpected things can happen, for example your car might break down or you may become unwell, being part of a large team gives our clients the reassurance that we will always provide their service whatever life or the weather throws at us, rather than a person working all alone in this industry with no support. Our clients soon feel part of the family and you will too once you have used Helping Hands. We don't offer gimmicky deals, competitions or sale prices to tempt clients , instead we provide a superb loyal service by genuine animal lovers at affordable prices.
If you are Looking to Join our service, please be advised to book your consultation in advance of your planned trip. In peak seasons the " meet and greet" appointments diary books up very fast.
Arrange your consultation earlier rather than later, then you can relax and enjoy the experience of being a Helping Hands Client
Helping Hands use various vehicles to provide our service. We don't have signage on the cars, we like to be discreet and unnoticed when visiting your pets. We do invest in vehicles that can get us around even in severe weather conditions, including a Toyota RAV -4x4 and Mazda Cx5 -4x4 keeping us Mobile everyday of the year.
Animal Welfare is our priority, and we will always accommodate our service accordingly to your pets needs.
I added a clients comments page to the site in May 2008 so that you can write directly onto the website yourself instead of having to come through me. Clients can leave messages and say what they think about their service, good or bad, which gives an honest opinion and helps potential clients with their decision to use Helping Hands. You can see more up-to-date comments on our FACEBOOK PAGES...
Im Hugely proud of Helping Hands and what we have achieved. I started the business in a very humble fashion, I didn't have grants from the Goverment or financial help from banks, but from sheer hard work, entrepreneurial spirit and most importantly the trust of our clients, Helping Hands has grown into the wonderful Pet service I imagined it would be, providing a warm and friendly service that you can trust.
I LOOK FORWARD TO MEETING YOU AND YOUR PETS!
BEST WISHES FROM
DAWN JARRETT ( Lister )