My name is Dawn and I am the founder of 'HELPING HANDS PET SERVICES'. In early 2006 I was looking for a personal, friendly service who would love our pets as we do. I needed some help with caring for our 3 cats when we went on holidays or trips and a flexible reliable service to pop in and take Spencer our dog for a walk or loo break when I was unable to get home. I couldn't find a service offering all this, so after a lot of research, hard work and the support off my husband and two adult children, by spring 2007 I had created one and we were ready to launch HELPING HANDS !I have always had pets in my life. I enjoyed growing up in the countryside where my parents owned a cattery which was quite unique and unknown for its time in the Sixties, my Father was also an R.S.P.C.A Inspector. We had dogs, cats, hens, geese, pigs even a donkey. The pet service I have created with HELPING HANDS is special because I know how precious our pets are to us. All our clients pets are cared for with love and devotion. I find my work is truly rewarding, especially when a clients dog rushes excitedly to the door when I collect her for a lunchtime walk or when a very shy cat that is booked in for the mobile cattery service has trusted our help and sits purring happily keeping me company whilst Im cleaning the litter tray !
Due to the high popularity of our services Helping Hands soon grew and we were able to start creating employment for people living in Gateshead and Newcastle to help and work alongside us. We now have a great support network of staff, so if one staff member has a problem getting to your pet we have another member in place who can step in. I feel this is a much more reliable way to provide our services because unexpected things can happen, for example your car might break down or you may become unwell so being part of a team gives our clients the reassurance that we will still provide your service whatever life throws at us, rather than a person working all alone in this industry with no support. Our clients soon feel part of the family and you will too once you have used Helping Hands. We dont offer gimmicky deals or sale prices to tempt clients instead we provide superb loyal services by genuine animal lovers
The area's we cover are in and surrounding... Chester-le-Street, Birtley, Washington, Gateshead and Newcastle-Upon-Tyne
Many of the dogs that we walk are rescue dogs. These once damaged animals now have loving new owners and a happy life, and we continue that care when they are with us. We prefer NOT to use vans and cages to transport the dogs because i wouldn't want our dog spencer to travel that way, so myself and all the staff use un-marked cars instead. We use various vehicles, all estate type cars and a Toyota RAV 4x4, importantly this car can get us around in all weathers. When traveling your pet is safely secured on the seat or in the rear of the car and they are happy to look out of the window and watch the world go by as they travel.
Animal Welfare is our priority, and we will always accommodate our services accordingly to what is best for your pet.
We added a clients comments page to the site in May 2008 so that you can write directly onto the website yourself instead of having to come through us. Clients can leave messages and say what they think about their service, good or bad, which gives an honest opinion and helps potential clients with their decision to use Helping Hands. You can see more up-to-date comments on our FACEBOOK PAGE... www.facebook.com/helpinghandspets
Im Hugely proud of Helping Hands and what we have achieved. We started the business in a very humble fashion, we didn't have grants from the Goverment or financial help from banks, but from sheer hard work, entrepreneurial spirit and most importantly the trust of our clients, Helping Hands has grown into the wonderful Pet service I imagined it would be, providing a warm and friendly service that you can trust.
At a consultation I bring along documentation and information about Helping Hands. Everyone who works for Helping Hands has a disclosure check with certificate, reference and personal I.d security checks
I LOOK FORWARD TO MEETING YOU AND YOUR PETS !
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