HELPING HANDS 
                                       MOBILE CATTERY AND DOG SERVICES 

                    HELPING HANDS  ©

                              MOBILE CATTERY AND DOG SERVICES

Terms and Conditions




Please Read...........
To use Helping Hands Services you are agreeing to the Terms & Conditions below

DOG WALKING SERVICES


Please Note Consultations are for information purpose only for Helping Hands  to gather all the necessary details of the client and their pet (s) Consultations are only available to new clients who have booked their service. A small non-refundable deposit may be taken at your consultation which is then deducted off your first booking fee. 

You the client agree to provide keys/ arrange for keys to be available for HH Dog Services.

I the client authorise HH to obtain any emergency veterinary care that may be necessary during the time spent with dog(s). I understand every effort will be made to contact me prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Helping Hands to use an alternative veterinarian if my regular veterinarian is unavailable, and agree to reimburse HH for any additional fees for providing emergency care.

If your dog is female you the client will notify HH when your dog is in season. During these times your dog will be walked solo for health & safety purposes.

You the client are responsible to keep your dog up to date with flea and ear-mite treatments and must inform Helping Hands if your dog has any infestations or health issues.

You the client must give a minimum of 24hrs notice for cancellation or the full amount for the walk will be payable.

All payments need to be made in advance. You the client need to make your payment after booking your dog(s) in for their walks that week. Cash payers need to leave this out for the first walk of that week to be collected. Failing to do so could result in your dog(s) being removed from the walks. Any client refusing to pay their fee will recieve a Late Payment letter with an added £35 administration cost. Constant refusal to settle your fee will lead to court action and costs.

You the client must make us aware of any faulty or damaged locks. Helping Hands will not be held responsible for key or lock replacements through no fault of our own.

Clients will be responsible for their dogs to be vaccinated and have flea / ear mite treatments to attend dog walking service.

You the client agree to book a minimum of 2 walks per week, and 1 walk per week during the school summer break.

Working hours are between 9am- 5pm. Additional charges will occur outside of these hours.

Saturdays are charged at the rate of Time and a Half for Dog Walking Services, excluding Clients  booking 3 walks per week. Sundays are charged at the Rate of Double time for Dog Walking Services excluding Clients  booking 3 walks per week.

Christmas Day is charged at the rate of triple time, Boxing and New Years Day is double time for Dog Walking ServicesEaster Bank Holiday Monday is charged at the rate of Double time for Dog Walking Services, the rest of Easter weekend is normal rates.

Collection times for Dog walking service start from 10am until 2pm. Early morning or evening walks are available

Helping Hands Dog Services are an independent business and do not collaborate with people / businesses in the same industry. This can lead to client error and the booking of two pet services to provide the same booking. If a Client is using another Pet Service as well as Helping Hands, the client will have their key returned to them and will no longer be accepted as a client of Helping Hands Dog Services
MOBILE CATTERY SERVICE 
Please Note Consultations are for information purpose only for Helping Hands  to gather all the necessary details of the client and their pet (s) Consultations are only available to new clients who have booked their service. A small non-refundable deposit may be taken at your consultation which is then deducted off your first booking fee. 

Your pets welfare is our priority therefore this service is for daily visits only. We DO NOT offer a service to visit every- other day.

Mobile Cattery Service Visiting hours are 6am until 6pm. Clients can book their service anytime Day Or Night

Clients will always receive a confirmation of their booking by the same method they have contacted Helping Hands, Clients are not required to reply to their confirmation. Please be aware that when a client requests a booking , Helping Hands will always provide service for that request unless a client has contacted Helping Hands to cancel their booking. Helping Hands booking system includes Text and Email methods to request a service,  If a client does not receive confirmation for their booking the client must contact Dawn in case of a technical glitch.

Once your Mobile Cattery Service has commenced clients are not refunded for their booking due to a clients cancelled trip or early return.
 
During Festive Christmas holidays if a booking is running before and after christmas day, clients cannot skip a visit on Christmas day. Due to past experience when Clients have asked their friends and family to call round on Christmas day but then the family member or friend does not, this then leaves the pet without a visit from anyone for potentially 48 hours. Our duty of care is to the pets, therefore Helping Hands Policy is to visit at least once every day.

Clients are responsible to check any new keys that they have had cut and are providing to Helping Hands , that the key works correctly and unlocks the relevant door. The client is responsible to provide Helping Hands Mobile cattery Service with new keys if locks have been changed and to update us with information for any alarm code changes.  You the client must make us aware of any faulty or damaged locks. Helping Hands will not be held responsible for key or lock replacements through no fault of our own. If every effort has failed to contact a client, You agree to give permission for Helping Hands to gain entry to your home to tend to your pet using the services of a locksmith, if there is a failure of locks or error by the client to provide the correct keys.

 If we key hold for a client and they do not use the Mobile cattery Service for a minimum of 18 months, your key will be either returned or disposed of to make room in the key safes for clients using the service more regularly.

Fee's for pet services are payable in advance. Cheque Payments of £200 or more have to be cleared before your service starts. Helping Hands enforce a penalty charge of £15 for any cheques that are refused by a clients bank.

Any client refusing to pay their fee will recieve a Late Payment letter with an added £35 administration cost. Constant refusal to settle your fee will lead to court action and costs.

Mobile Cattery Service is charged at the rate per visit of Triple time for Christmas day, Double time for Boxing Day, New Years Day & Bank Holiday Mondays
 
Good Friday & Easter Day are normal rates for Mobile Cattery Service.

Helping Hands Mobile Cattery are an independent business and do not collaborate with people / businesses in the same industry. This can lead to client error and the booking of two pet services to provide the same booking. If a Mobile Cattery Client is using another Pet Service as well as Helping Hands, the client will have their key returned to them and will no longer be accepted as a client of Helping Hands Mobile Cattery Service

We provide a basic clean up of cat sick / fur balls/ poop.  If any floorboards, upholstery, carpets needing professional cleaning due to your pet, this is the responsibility of the client. 

Helping Hands are not liable for any damage that a pet may cause to its owners / carers property.

Helping Hands Provide Maximum care for your pets but will not be liable for any pets who run away or become ill if not informed by owners of their pets health problems or change to routine.

Sorry we cannot provide service for high rise apartment blocks unless a client lives on the lower level 1st or 2nd floor .

Rates are subject to change.

Helping Hands Pet Services reserve the right to refuse service at any time.